Innovalus Technologies
Company Details

International Voice Process

Job ID

: 4089

Location

: Chennai, Tamil Nadu, India

Salary

: ₹250000 to 300000 per year

Job Views

: 35

Posted

: 1 month ago

Key Skills
customer service, fluency in english,technical knowledge

Job Description

Greetings from Innovalus Technologies!!!
Immediate opening for International Voice Process
Location: Chennai
CTC: 2.5LPA-3LPA
NP: 1 Week
? Responsible for answering inbound calls and chats from AT&T customers, resolve their primary query
(Billing, Account management, Orders) and add value by selling products/services for new/existing AT&T
customers.
? Should be able to perform under pressure and cope up with the dynamics of the process.
? Should have an aptitude for sales
? Aim to retain customers through excellent service and attention to detail.
? Effectively handle complaints at the first point of contact, aiming to solve customer's query, and
escalating to a Team Manager when required
? Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and
Tenacity.
? Remain updated with process and product updates, technology applications and utilities.
? Utilize various internal and client-based tools and applications for customer management and servicing
? Achieve and exceed KPIs
? Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
? Preferably with knowledge on interpreting monthly bills, American TV and sports entertainment
(channels, movies, TV series), latest wireless mobile phones and various internet usage/speed.


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