Company Details

Customer Service Lead

Job ID

: 3813

Location

: Mapusa, Goa 403519, India

Salary

: $15000-25000 per month

Job Views

: 151

Posted

: 2 months ago

Key Skills
Good Communication Skills , Leadership and Team Management

Job Description

We’re looking for a caring and photography-loving Customer Service Lead. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements, and working closely with our teams to continuously improve our service quality.
Essential Duties and Responsibilities:

Make sure customer queries are solved quickly with a high degree of satisfaction
Handle customer complaints across email, phone, social media, and live chat
Maintain and improve customer service SLA’s
Look for ways to improve our service quality via root-cause analysis
Help build a customer-centric company culture
Collaborate closely with our teams

Qualification:

Bachelor's Degree
Excellent English writing and speaking skills
Detail-oriented
Active on social media
Hindi, Marathi or Kannada language skills a plus
A love of photography



Job Category
Customer-Service-BPO

Employment Types
Full time

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