Urgent requirement for Technical Support Executives
: Gurugram, Haryana, India
₹25000 to 35000
One of our client has Urgent requirement for Technical Support Executives
Please go through the following details:
Candidate should has knowledge in US in-bound calling process for Technical Support.
Salary: 25 to 35 k Location: Gurgaon. Qualification Graduate/Under Graduate - Any Specialization
Work Details & Responsibilities
Role:- - He/she will be responsible in providing 100 % voice support to the clients and online technical resolution.- Responsible to provide technical support assistance to US customers. - Responsible to troubleshoot the technical issues related to Desktop, Laptops, Routers & Printers. Responsible to provide technical support assistance to US customers over the phone/ remote access. Candidates should have good technical knowledge Responsible for advance troubleshooting skills for at least one of the following: - Computer Desktop, including Internal Hardware - Computer Laptop, including Internal Hardware - Responsible Peripherals installation and support - Accountable for individual sales revenue target (predetermined by the business)
- Basic knowledge of computers, laptops, operating systems and computer hardware.
- Good Technical knowledge of Operating systems like Windows XP/ Vista/ Windows 7, 8 and 8.1.
- Basic Knowledge of MS Outlook troubleshooting, Internet and Networking.
- Good Technical knowledge of operating systems, hardware & softwares.
- One of the Operating systems from the following:
- Windows 7, Windows 8 and Windows 8.1.
- Peripherals like Printers, Scanners and Multifunction Devices
- Virus eradication including Manual Virus removal