Add On IT Systems

Company Details

Service Delivery Manager - IT infrastructure (10-13 yrs)

Job ID

: 3167


: Bengaluru, Karnataka, India


: Not Specified

Job Views

: 162


: 02-23-2018

Key Skills

Windows, VMWare, Exchange, Active Directory, ITIL, AWS, PMP, Prince2, Project Management, Team Management

Job Description

Relevant Experience: 10 years in IT infrastructure of which 2 plus years directly working with customer and should have worked 2-3 years with current organization. 

Educational Qualification: Full time Bachelors/Masters Degree in any stream (engineering background preferred). 

Job description: 

- The primary responsibility is to interface with customers for daily operational and project needs 

- Delivers contracted services by attending customer meetings, status communications, periodic reporting, complete project management, etc. 

- Through ticket assignments, task listing, prioritization and workload balancing ensures technical resources have clarity of what they need to execute day to day 


- Must have a technical background, with prior hands-on experience of system administration, experience of Windows server side infrastructure (Windows 2008, 2012, Active Directory, VMWare, Exchange 2007, 2010, Server Hardware etc.) 

- Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer's perspective to drive to a reasonable conclusion 

- Must have prior experience on Project Management 

- Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues 

- Must have ITIL process knowledge 

- Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus. 

- Certification in PMP and ITIL will be a strong plus 

- A strong plus would be breadth of technical experience i.e. candidate has done enough in cloud, networking, storage, backups etc.

Job Category
Employment Types
Full time
Share This Job

Advanced Search