: Balaji Nagar, Kukatpally, Hyderabad, Telangana 500072, India
Good knowledge in Windows, Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, other browsers, desktops, laptops, printers, networked copiers, NIC’s, LAN/WAN connectivity and others as assigned. · Preferred MCSE / CCNA Certification · Good knowledge in Router & Switch installations. · Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. · Install, upgrade, support and troubleshoot Windows OS issues and Microsoft Office and any other authorized desktop applications · Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment · Manage service requests, software installations, new computer setups, upgrades, etc. · Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment · Troubleshoot problems associated with network connectivity, and workstation hardware/software · Responsible for tracking hardware and software inventory · Coordination with vendors for purchase of IT equipment’s as per the requirement · Installing new hardware (servers, printers, computer work stations etc.) and software’s · Fixing network faults and Network maintenance · Patching of network and phone cables · Making of Cat 5 / Cat 6 network cables were necessary · Responsible for managing backups · Liaison with BSNL and ISPs.