Company Details

Customer Service Executive & Senior Customer Service Executive (Voice

Job ID

: 1761

Location

: Bengaluru, Karnataka, India

Salary

: ₹2

Job Views

: 689

Posted

: 12-15-2014

Job Description

KEY RESPONSIBILITES
 
• Answers incoming customer calls with a friendly and positive manner and provides
outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative
options, also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed
by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data
Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)
• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by
the customer
 
KNOWLEDGE AND SKILLS
 
• Excellent communication skills
• Polite and customer service oriented
• Able to comprehend customer queries and provide the relevant resolve
• Exhibits patience and empathy to resolve customer queries
• Typing Skills: 15 wpm with 85 % accuracy
Job Category
Customer Service / BPO
Employment Types
Full time
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