Kent Technology Pvt. Ltd.

Company Details

Customer Care Operator

Job ID

: 3295


: Kalwa, Thane, Maharashtra, India


: ₹15000 per month

Job Views

: 17


: 12-06-2018

Key Skills

English language proficiency, Email Etiquette, Basic Social Media knowledge

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Job Category
Customer Service / BPO
Employment Types
Full time
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