Technical Support Engineer(L1)

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Job ID:

1877

Location:

Ahmedabad, GJ 

Employment Type:

Full time

Category:

Engineering
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Posted:

12.23.2014

Job Views:

490

Salary:

5LPA To 6LPA per year
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Job Description:

L1 Engineer
 
Job Profile:
  • Handling service request and follow-up until closure over email, phone, helpdesk or live chat
  • OS Installation and troubleshooting
  • End-point protection support
  • Mail Client Configuration and Support
  • Office Automation software and 3rd party Application support
  • Perform scheduled maintenance
  • Perform scheduled tasks
  • Perform Patch management
  • Password Management
  • Backup and recovery
  • For known issues, resolve using Standard Operating Procedures (SoP)
  • For unknown issues, escalate it to respective group with initial findings
  • On-site manager / Customer / vendor co-ordination
  • Prepare for customer inquiries by studying products, services and customer service processes
  •   Improves quality service by recommending improved processes; identifying new product and service applications
  
 
 
Experience: Fresher, 1 to 3 yrs

Location: Ahmedabad, Gujarat
 
 
Skill Sets (Desired Candidate Profile):
  • Team player
  • Network Routing and Switching
  • Organizational skills
  • Open minded
  • DNS
  • Written communication skills
  • Microsoft Office
  • Problem Solving
  • Terminal Services
  • Directory Services
  • Verbal communication skills
  • Desktop Operating Systems
  • Quick thinker
  • Mail Servers
  • Linux Servers
  • VPN
  • Active Directory
  • Desire to learn
  • DHCP
  • Windows Servers
  •   Firewall
 
Qualification
  • BCA
  • MCA
  • B.E. IT
Certification:
  • RHCE or equivalent
  • MCITP
  • MCP
  • MCSE
  • MCSA
  • MCTS
  • MCDBA


 
Company Info
ORBIT IT HR Solutions
C-901, Titenium City Center
Ahmedabad, GJ, India

Phone: 9033915500
Web Site: www.orbitithr.com

Company Profile